SmallBizGenius Analysis
MYER, a large Australian department store, receives overwhelmingly negative feedback regarding its online services, particularly concerning delivery and customer service. While some customers report positive in-store experiences, the online shopping experience appears to be consistently problematic.
Category Breakdown
Scores based on analysis of 280 recent reviews
Shipping & Delivery
2.0/10Numerous reviewers report significant issues with MYER's shipping and delivery services. Common complaints include delayed deliveries, orders never arriving, items being sent to the wrong address, and multiple deliveries for a single order.
42 reviews mention thisCustomer Service
3.0/10A large number of reviewers express dissatisfaction with MYER's customer service. They describe difficulty contacting customer support, unhelpful or rude staff, and unresolved issues with orders and refunds. Many mention being given the runaround or being unable to reach a resolution.
38 reviews mention thisReturns & Refunds
3.5/10Several reviewers report problems with returns and refunds. These include difficulties in obtaining refunds for returned items, being charged for return postage when the error was MYER's fault, and long delays in processing refunds.
18 reviews mention thisOnline Ordering Issues
2.5/10Many reviewers encountered problems when placing online orders. These include items being listed as in stock when they are not, orders being cancelled without explanation, and difficulties in modifying or cancelling orders after they have been placed.
15 reviews mention thisIn-Store Experience
8.0/10A small number of reviewers praise positive in-store experiences. They highlight helpful and friendly staff, particularly in specific departments like bra fitting and homewares. These positive comments contrast sharply with the negative feedback regarding online services.
10 reviews mention thisProduct Quality
4.0/10Some reviewers complain about the poor quality of products purchased from MYER. One reviewer mentioned shoes that lasted only two days, while another reported a damaged mirror on a dressing table.
5 reviews mention thisPros & Cons
What Customers Love
"What a great experience at Myer Melbourne this afternoon! My wife needed new bras. Avryl at the Bra department spend a very patient, considerate, friendly hour finding and fitting a comfortable bra..."
"I Would Like To Thank DYLAN From Customer Service At your MYER Store In Fountain Gate S C Narre Warren On Wednesday 24th December For Providing Me With A VERY HIGH LEVEL OF CUSTOMER SERVICE IN A PR..."
Common Complaints
"All 4 orders were never delivered and then..."
"I have attempted to ring 6 times over several days. On the final attempt I spoke to a human who couldn’t help me."
"Ongoing problems receiving a refund of $349 from Myer. Tracking clearly shows my package was delivered back to them. EXTREMELY fruitless and frustrating contacts with their so called Customer Servic..."
"Selling items that are out of stock when their item page states it’s in stock. Absolutely the worst retail experience I have ever encountered."
"My item delivered with damage. No protective covering at all."
Common Questions About Myer
Answers derived from customer review patterns
Is MYER legit and trustworthy?
While MYER is a well-established Australian retailer, the reviews suggest significant issues with their online operations. Many customers report problems with order fulfillment, delivery, and customer service. While some customers have positive in-store experiences, the online platform appears to be unreliable. Based on these reviews, small businesses should exercise caution when ordering from MYER online.
Based on 45 reviewsDoes MYER have good customer service?
Based on the reviews, MYER's customer service is a major point of concern. Many customers report difficulty contacting customer service representatives and describe the interactions as unhelpful or frustrating. Some reviewers mention long wait times, unresolved issues, and being given conflicting information. While a few reviewers highlight positive experiences with specific employees, the overall sentiment regarding customer service is overwhelmingly negative.
Based on 38 reviewsIs MYER worth it for small businesses?
For small businesses, the decision to use MYER depends on their specific needs and risk tolerance. If relying on online orders, the numerous complaints about delivery delays, order errors, and poor customer service suggest that MYER may not be a reliable choice. The potential for lost orders, damaged goods, and difficulties in resolving issues could negatively impact a small business's operations. However, if proximity to a physical store allows for in-person shopping and returns, MYER might be a viable option.
Based on 20 reviewsWhat is MYER's return policy like?
The reviews suggest that MYER's return policy can be problematic in practice. While the stated policy may appear reasonable, customers report difficulties in obtaining refunds, being charged for return postage when the error was MYER's fault, and experiencing long delays in processing returns. Some reviewers also mention that MYER rejects negative product reviews on their website, potentially creating a misleading impression of product quality.
Based on 18 reviewsWhy are MYER orders frequently delayed or undelivered?
The reviews indicate that MYER's shipping and delivery processes are a significant source of customer frustration. Some reviewers speculate that MYER uses unreliable courier services, while others point to internal issues with order processing and inventory management. Regardless of the specific cause, the consistent reports of delayed or undelivered orders suggest a systemic problem within MYER's online operations.
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